Initial Disclosure
Document (IDD)

1. Who Authorises and Regulates Us?

Motolend LTD trading as MotoLend is authorised and regulated by the Financial Conduct Authority (FCA) as a credit broker (Firm Reference Number: 1054100).

Company Registration Number: 16564707. Registered in England and Wales.
Registered Office: 166a Wanstead Lane, Ilford, Essex, IG1 3SW.
Information Commissioner's Office (ICO) Data Protection Register Number: ZC065336.
Contact Telephone: 0115 661 1111 | Email: sales@motolend.co.uk.

This firm is authorised for specific activities and product types. It’s important to check the full record for what regulated activities this firm has permission to do. You can verify our authorisation details on the Financial Services Register by visiting the FCA website at register.fca.org.uk (FRN: 1054100) or contacting the FCA consumer helpline on 0800 111 6768.

2. Whose Products Do We Offer? (Broker Status & Lender Panel)

MotoLend is a credit broker and not a lender.

We work with a representative panel of carefully selected automotive finance lenders and finance brokers. We do not provide finance ourselves, nor do we offer a whole-of-market comparison. When you submit an inquiry, we introduce you to lenders or brokers on our panel who may be willing to fund your vehicle purchase or refinancing based on your individual circumstances, affordability, and credit profile.

3. Which Services Will We Provide You With? (Non-Advised Service)

We provide an information-only, non-advised service. This means that we do not offer financial advice or recommend a specific finance agreement for your circumstances.

We will gather details about your vehicle purchase requirements and submit them to our panel to identify available finance products (such as Personal Contract Purchase (PCP), Hire Purchase (HP), or Refinancing). We will provide you with factual information, key features, and quotes so that you can make your own informed decision about whether a particular finance product meets your budget and requirements.

4. Credit Searches & Your Credit Report

When you submit your initial application or eligibility check with MotoLend, our panel lenders will initially perform a quotation search (soft credit search). Soft credit searches allow lenders to assess eligibility and provide indicative quotes without impacting your credit score or being visible to other lenders.

If you decide to proceed with a formal finance agreement, the selected lender will undertake a credit application search (hard credit search) before executing the agreement. A hard credit check is recorded on your credit report and may affect your credit rating.

5. What Will You Pay Us for Our Services?

You do not pay any fee to MotoLend for our credit broking service. Our service to you is free of charge.

6. Commission Arrangements & Your Right to Request (CONC 4.5)

As a credit broker, we may receive a financial remuneration or commission from a lender or finance partner when you enter into a credit agreement through our introduction.

This commission may be a fixed fee or calculated as a percentage of the amount you borrow. The commission structure is determined by the lender or broker and may vary between different finance providers and products on our panel.

Important: Under FCA regulations, the commission we receive does not influence the interest rate (APR) you are offered. MotoLend does not use discretionary commission models where commission increases with higher interest rates.

Your Right to Request Commission Disclosure: Under FCA CONC 4.5 rules, you have the right to request disclosure of the amount of any commission we receive in respect of your credit agreement. You can make this request at any time prior to entering into your credit agreement by emailing us at sales@motolend.co.uk or writing to our registered office.

7. What to Do If You Have a Complaint (DISP Procedure)

We are committed to delivering the highest level of service. If you are dissatisfied with any aspect of our service, please let us know so that we can investigate and resolve your concerns promptly in accordance with the FCA Dispute Resolution (DISP) rules.

How to Complain:
By Email: complaints@motolend.co.uk
By Phone: 0115 661 1111
By Post: Complaints Officer, Motolend LTD, 166a Wanstead Lane, Ilford, Essex, IG1 3SW.

Our Complaints Handling Process:
• We will acknowledge your complaint in writing within 5 working days of receipt.
• We will investigate your concerns impartially and keep you informed. If we cannot resolve your complaint within 4 weeks, we will send an update explaining our progress.
• We will issue our Final Response Letter within 8 weeks of receiving your complaint.

If you remain dissatisfied with our Final Response, or if 8 weeks have passed without a final resolution, you have the right to refer your complaint to the Financial Ombudsman Service (FOS) free of charge:
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Telephone: 0800 023 4567 or 0300 123 9123.
Website: www.financial-ombudsman.org.uk.

8. Data Protection and Confidentiality

Motolend LTD is registered as a data controller with the Information Commissioner's Office (ICO Registration Number: ZC065336). We are committed to protecting your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

For full details on how we collect, process, share, and retain your data, and your individual rights under data protection laws, please read our full Privacy Policy.